Power Win Privacy Policy

01 Introduction

This Privacy Policy describes how Power Win ("we", "us", "our", "the Platform") collects, uses, stores, and protects the personal data of players and visitors who use the Power Win website at power-win.net and any associated applications.

We take your privacy seriously. When you register for a Power Win account, make a deposit, play a game, or simply browse the platform, you share certain information with us. This policy explains what that information is, why we need it, and exactly what we do with it.

By registering for a Power Win account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use the platform and contact us to close any existing account.

02 Data We Collect

Power Win collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform.

2.1 Information You Provide

• Registration data: Full name, date of birth, mobile number, and mobile banking account details (bKash, Nagad, or Rocket number).
• Identity verification documents: National ID card or passport image, submitted when we request verification.
• Support communications: Any messages, emails, or chat transcripts you send to the Power Win support team.
• Payment information: Transaction references and mobile banking account numbers used for deposits and withdrawals.

2.2 Information Collected Automatically

• Device information: Device type, operating system, browser type and version.
• Usage data: Pages visited, games played, session duration, bet amounts, and game outcomes.
• IP address: Used to detect your approximate location for compliance purposes and to identify suspicious login activity.
• Cookie data: Session identifiers and preference settings stored locally on your device. See Section 6 for full cookie details.

2.3 Data Summary Table

03 How We Use Your Data

Power Win uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your Power Win account, verifying your identity, and processing login requests.
• Payment processing: Handling deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining accurate transaction records.
• Platform security: Detecting and preventing fraud, unauthorised account access, money laundering, and other prohibited activities.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and applying protective measures where appropriate.
• Customer support: Responding to your enquiries, resolving disputes, and improving the quality of our support service.
• Legal compliance: Meeting our obligations under applicable laws and regulations, including record-keeping requirements.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game performance, navigation, and the overall player experience.

04 Legal Basis for Processing

Power Win processes your personal data on the following legal grounds:

• Contractual necessity: Processing your registration data, payment information, and game records is necessary to fulfil our obligations to you as a player on the platform.
• Legal obligation: We are required to retain certain records and verify player identities to comply with applicable laws and regulations.
• Legitimate interests: We process security-related data such as IP addresses and device information to protect the platform and our players from fraud and unauthorised access.
• Consent: Where we send you promotional communications, we do so only with your explicit consent, which you can withdraw at any time.

05 Data Sharing

Power Win does not sell your personal data. We share your data only in the following limited circumstances:

5.1 Payment Processors

To process your deposits and withdrawals, we share the minimum necessary payment information with bKash, Nagad, and Rocket. These providers operate under their own privacy policies and are responsible for the security of data within their systems.

5.2 Identity Verification Services

When we request identity verification, your submitted documents may be processed by a third-party verification service. These providers are contractually bound to use your data only for the purpose of verification and to maintain appropriate security standards.

5.3 Legal Requirements

We may disclose your personal data to law enforcement, regulatory authorities, or other government bodies if we are legally required to do so, or if we believe disclosure is necessary to prevent fraud, protect the safety of players, or comply with a valid legal process.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of Power Win assets, your personal data may be transferred to the acquiring entity. We will notify affected players before any such transfer takes place and ensure the receiving party maintains equivalent privacy protections.

06 Cookies

Power Win uses cookies — small text files stored on your device — to keep the platform working correctly and to improve your experience. We do not use advertising cookies or third-party tracking cookies.

6.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. You cannot opt out of essential cookies without stopping use of the platform.
• Preference cookies: Remember your settings such as language preference and display options so you do not have to reset them each visit.
• Security cookies: Help us detect suspicious activity and protect your account from unauthorised access attempts.
• Analytics cookies: Collect anonymised data about how players navigate the platform, which we use to identify and fix usability issues. No personally identifiable information is included in analytics data.

6.2 Managing Cookies

You can control cookie settings through your browser. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will prevent you from logging in to your Power Win account. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

07 Data Retention

Power Win retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure, in line with standard record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Support communications: Retained for two years from the date of the last communication in a support thread.
• Security logs: Retained for 12 months from the date of the logged event.
• Cookie data: Session cookies are deleted when you close your browser. Persistent cookies expire according to the timeframe set for each cookie type, typically between 30 days and 12 months.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

08 Your Rights

As a Power Win player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] with your account details and a description of your request.

• Right of access: You can request a copy of the personal data we hold about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request deletion of your personal data, subject to our legal retention obligations. We cannot delete data we are legally required to keep.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent — such as receiving promotional emails — you can withdraw that consent at any time without affecting the lawfulness of prior processing.

09 Data Security

Power Win implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage for sensitive account and payment data at rest.
• Access controls limiting data access to authorised personnel with a legitimate operational need.
• Regular security reviews to identify and address potential vulnerabilities in our systems.
• Two-factor authentication options available to players to add an extra layer of account security.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

10 Children's Privacy

Power Win is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has registered on Power Win, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and delete all associated data promptly.

Age verification is a mandatory part of the Power Win registration and withdrawal process. We take our responsibility to prevent underage access seriously and continuously review our verification procedures to maintain their effectiveness.

11 Updates to This Policy

Power Win may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page.

For significant changes that affect how we use your personal data, we will notify you via email or an in-platform notification before the changes take effect. Your continued use of the Power Win platform after any update constitutes acceptance of the revised Privacy Policy.

We encourage you to review this page periodically so you are always aware of how your data is being handled. Previous versions of this policy are available on request.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the Power Win team:

• Email: [email protected]
• Subject line: Use "Privacy Request" for data rights enquiries so we can prioritise your message.
• Response time: We aim to acknowledge all privacy-related enquiries within 48 hours and resolve them within 30 days.

For general account support, game queries, or payment issues, the same email address applies. Our support team is available seven days a week and will direct your message to the appropriate team.